Recognised as a leader in the motorcycle and marine industry, this global lifestyle brand continues to introduce products that excite retail and commercial customers. Focused on enhancing customer experience and building an active community, this organisation is committed to developing its digital marketing capabilities.
As the CRM Officer, you will work closely with the Corporate CRM and Digital Manager and Group Marketing team to deliver solutions that enhance customer relationships. Supporting key business divisions, you will:
- Support the CRM team to scope business requirements and campaign needs
- Assist in developing a greater understanding of the user journey
- Work with digital marketing and IT team to create campaigns that grow database leads and customer engagement
- Analyse customer data to identify trends
- Support continuous improvement activities and manage communication across multiple business units
- Compile and distribute Power BI reports across business divisions
- Review and resolve systems issues and change requests
Requirements
To be considered for the role, you must have:
- Proven CRM, E-Commerce, or digital marketing experience (Experience enhancing E-Commerce channel and mapping customer journey will be highly regarded)
- Ability to communicate with senior managers and IT specialist
- Familiar with digital reporting tools
- Robust attention to detail with an ability to identify customer insights through the collection of business data
Reporting to a supportive Manager who will train and develop the successful applicant, this opportunity has the job scope that you will enhance your CRM and digital marketing career.
Apply online or contact Helen Kyriakou or Grant Ly on 1300 833 383 for a private consultation.