About the Role

We are looking for a highly driven and resilient Customer Success Support professional to join our Consulting & Advisory team.

This is a high-priority, high-impact role at the centre of our Consulting & Advisory department. You will play a key part in delivering a world-class experience to our customers, while supporting the day-to-day operations of the Customer Success team.

This role is fast-paced, demanding, and requires strong ownership - but for the right person, it offers significant exposure, growth, and the opportunity to make a real impact. What You’ll Be Doing Coordinating end-to-end Consulting & Advisory programs - scheduling sessions, aligning stakeholders, and ensuring everything runs seamlessly

Acting as the central point of contact for customers - supporting them throughout their journey and ensuring a high-quality experience

Hosting and facilitating consulting sessions (including note-taking and session coordination), working closely with advisors and facilitators

Managing high volumes of communication across email, phone, and virtual meetings (Zoom/Teams)

Problem-solving in real time - responding to changes, issues, and competing priorities as they arise

Collaborating closely with internal teams to deliver strong outcomes for customers and their businesses

Supporting customer feedback, program improvement, and overall service delivery enhancements

Contributing to the successful delivery of events, workshops, and face-to-face sessions The Reality of the Role

We believe in being upfront: Workload:



This is a high-volume role with multiple competing priorities

Pressure: You will be working in an environment with tight deadlines and high expectations

Pace: Things move quickly - you will need to adapt, prioritise, and execute consistently

Ownership: You are expected to take full accountability for your work and outcomes This role is best suited to someone who thrives under pressure, enjoys being busy, and takes pride in delivering results.

What Good Looks Like

You stay organised and composed, even when things get busy

You proactively manage competing priorities without dropping the ball

You communicate clearly and follow up relentlessly

You take ownership and see tasks through to completion

You are customer-focused and solutions-oriented What You’ll Bring Experience in customer service, client support, or administrative roles

Strong attention to detail and organisational skills

Ability to manage multiple tasks and deadlines simultaneously

Confident communication skills across a range of stakeholders A proactive, can-do attitude with a solid sense of accountability

Intermediate to advanced Microsoft Office skills Why Join Us Be part of a high-performing, customer-focused team

Gain exposure to a fast-moving environment

Gain exposure to consulting sessions – the experience and knowledge you receive from this is GOLD! ⭐

Opportunity to develop your skills in operations, customer success, and stakeholder management

Work in a business that values ownership, collaboration, and excellence

📌 Customer Success Support - Training & Resources (Sydney)
🏢 UBT
📍 Sydney