About the role

The Senior Business Analyst is responsible for assessing the overall information technology needs of assigned projects and programs. With a focus on delivering value-driven solutions, the role collaborates closely with stakeholders, including project managers, developers and end-users to ensure business needs are accurately captured and addressed. The analyst facilitates communication between technical and non-technical teams, ensuring a clear understanding of business requirements and technical capabilities to improve efficiency and productivity, and guides the implementation of fit-for-purpose solutions.

Responsibilities

- Assess IT needs of assigned projects and programs.
- Facilitate business requirement gathering workshops with participants ranging from senior management to end users.
- Translate business needs into operational and technical solutions.
- Communicate business requirements and technical capabilities to improve efficiency and productivity.
- Guide implementation of fit-for-purpose solutions.
- Work hybrid: two days per week on-site in Sydney or Melbourne and three days from home.

What You Bring

- Strong analytical skills and the ability to interpret customer business needs and processes and translate them into practical operational solutions.
- Robust interpersonal skills, with the ability to communicate effectively and understand business contexts through workshops, meetings and shared documents.
- Demonstrated experience facilitating business requirement workshops involving participants from senior management to business users.




- Ability to produce requirement artefacts such as business requirement documentation, functional specifications and data-flow diagrams.
- Ability to operate successfully within a geographically dispersed team.
- Competent understanding of Project Management disciplines.
- Competent understanding of enterprise application platforms such as ERP, CRM and/or HRIS.
- Ability to assess, evaluate and solve problems and exercise initiative and judgment where practices and procedures are not clearly defined.

Benefits

- Work flexibility: hybrid model with two days on-site and three days from home.
- Financial wellbeing: salary packaging available, up to $15,900 for living expenses and up to $2,650 for holiday accommodation and meals, Novated car leases, superannuation and the option to purchase additional annual leave.
- Life, Health & Wellbeing: paid "Me" day, a wide range of paid leave options and specialist health and wellbeing advice.
- Career development: ongoing learning, training and development opportunities.

Further Information

This role is covered by the Social, Community, Home Care and Disability Services Award – Level 5. Competitive salary plus superannuation and access to salary packaging.

Equal Opportunity Statement

Red Cross strives to create a safe and inclusive culture with wellbeing at its centre. We embrace diversity and welcome Aboriginal and Torres Strait Islander people, and people with diverse lived experiences, abilities, genders, ethnicities, ages, and sexual orientations. We are a child-safe organisation with zero tolerance of any harm to children.

Application Closing Date

Applications close: Tuesday 23rd June 2026.

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📌 Senior Business Analyst at Australian Red Cross (New South Wales)
🏢 Australian Red Cross
📍 New South Wales