A private equity-backed holding company is seeking a Service Desk Manager to lead the Service Desk team at Cloudwize. The role focuses on ensuring SLA performance, managing ticket flow, and guiding L1 and L2 engineers while maintaining service quality for clients. The successful candidate will have over 5 years of experience in MSP service delivery, excellent technical capabilities, and a solid understanding of Microsoft 365 and networking. This position offers fantastic progression opportunities and a hybrid working model in Newcastle or Tamworth.
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📌 Service Desk Manager • Hybrid MSP Leader & Escalation Expert (New South Wales)
🏢 Lyra Technology Group
📍 New South Wales
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