Overview

Talent Acquisition Consultant at Carecone Australia

Role: Salesforce Business Analyst

Location: Sydney

Responsibilities

- Engage with business stakeholders to gather, document, and prioritize requirements.
- Translate business processes into detailed user stories, acceptance criteria, and functional designs.
- Analyze and recommend solutions leveraging PSS data models, Experience Cloud portals, FSL scheduling, and Salesforce Shield security features.
- Support solution architects and developers with clarifications during design and build.
- Conduct system demos, UAT support, and training sessions with business users.
- Ensure solutions comply with public sector standards, security, and governance requirements.
- Act as a liaison between technical teams, business units, and end users.

Required Skills & Experience

- 8-10+ years of Salesforce Business Analyst or Consultant experience.




- Hands-on knowledge of Public Sector Solutions and government processes.
- Familiarity with Experience Cloud (community/portal use cases), FSL (workforce/service management), and Shield (encryption, monitoring, compliance).
- Solid skills in requirement gathering, documentation, and stakeholder management.
- Salesforce Business Analyst or Administrator certification preferred; PSS/Experience Cloud certification a plus.

Preferred Qualifications

- Experience in large-scale public sector transformation programs.
- Understanding of Agile methodologies (Scrum, SAFe) and backlog management tools (Jira, ADO).
- Strong communication, presentation, and facilitation skills.

How to Apply

Interested people can share their resume at [email protected] or can reach me on +61 2 8319 5549.

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📌 Salesforce Business Analyst (New South Wales)
🏢 CareCone Group
📍 New South Wales