Department of Government Services VIC – East Melbourne VIC

The Department of Government Services (DGS) wasestablishedon 1 January 2023 to improveeveryone's experience of doing business and interacting with the Victorian government.We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses.We are doing this by connecting and digitising our systems and platforms across state and localgovernment as well as streamlining our corporate and procurement services.

You can find out more aboutour Ministers,leadershipand entitieshere:Department of Government Services.

About the Group

The Operations Group delivers frontline customer services to Victorians and the public service. Itmaintainsthe foundational digital infrastructure and platforms that support efficient,secureand reliable service delivery.

About the Role

The Manager, Onboarding and Transition is responsible for planning and leading the onboarding and transition of Victorian Government services into a shared services model, working across Customer, Regulatory or Corporate functions. You will, develop streamlined onboarding processes and playbooks, lead end-to-end service transitions into shared services, coordinate onboarding with Digital Transformation and departments, maintain strong stakeholder engagement and communication and ensure smooth transition into sustainable business-as-usual operations.

Key Accountabilities

- Develop and maintain onboarding playbooks, lessons learned, success metrics and work programs aligned with best practice.
- Lead and motivate the onboarding team, using strong collaboration, negotiation and stakeholder management skills.




- Plan and prioritise onboarding activities with DGS and client departments to deliver successful transition outcomes.
- Drive a customer-focused onboarding process, working with policy teams and departments to transition services effectively.
- Identify and resolve onboarding issues, assess roadmap and cost impacts, and provide recommendations to senior leadership.

About You

To be successful in this role, you will need topossess the following attributes:

- Solid strategic planning and business planning skills aligned with organisational frameworks and long-term goals.
- Thought leadership in onboarding, with the ability to assess broader risks, context and stakeholder needs.
- Strong senior stakeholder engagement and relationship management skills.
- Ability to develop and implement strategic onboarding frameworks and plans.
- Focus on addressing systemic issues and delivering sustainable, long-term outcomes.

This role (x2) is fixed term for two years. This position is only open to applicants with relevant rights to work in Australia.

For more information, please seethe Position Description

Other relevant information

To be eligible for appointment to this role, applicants willpossesscorresponding work rights for the advertised employment period. Appointment to an ongoing role is only available to an Australian/Recent Zealand citizen or an Australian Permanent Resident. Preferred applicants willbe requiredto undertake pre-employment screening.

DGSactively promotes diversity,inclusionand an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples.

All roles at DGScan be workedflexibly,however it may differ from role to role.

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📌 Manager, Onboarding and Transition (Melbourne)
🏢 Department of Government Services VIC
📍 Melbourne