Job Responsibilities

- Processes inbound complaint system fulfillment
- Uses a knowledge database and follows standard operating procedures (SOP) to respond to various requests
- Navigates multiple computer systems and applications
- Documents each contact in a database
- Performs other duties as assigned

Qualifications:
- High School diploma or GED and at least 3 years of professional experience OR
- Associates Degree and at least 1 year of professional experience OR
- Bachelors Degree
- Must have an active Public Trust Security clearance.
- Attention to detail with a high level of data entry accuracy
- Ability to follow documented guidelines and procedures, including strict adherence to privacy guidelines when accessing secure systems
- Effective typing (40 WPM) and computer skills including experience with outlook, MS Word and Excel
- Must possess excellent time management skills and dependability to meet daily quotas and required goals or deadlines
- Able to work an 8 hours shift between the hours of operation 8am 8pm Monday through Friday based on business needs

📌 Data Entry Operator (Remote) (Newcastle)
🏢 Remote Career
📍 Newcastle