Detailed JD (Roles and Responsibilities)

· Provide a qualified and well-mannered telephone and face to face service for all enquiries.

· Provide an effective interface between users and service providers supplying all necessary diagnostic information according to procedures.

· Participate in ongoing team training and development.

· Provision IT hardware through the documented procurement processes and procedures while ensuring the transparency and traceability of all purchases for all team members.

· Prioritize and effectively manage BAU requests and incidents as well as any approved projects and tasks as assigned and approved line manager.

· Consistently seek improvements and efficiencies in process, procedure and standard and communicate them to the team and leadership for review.

Essential knowledge,



skills and experience

· Expertise in the delivery of IT Support and computer hardware support and maintenance.

· Actively participates in a highly collaborate environment with proven experience in both working within a team and independently without supervision.

· Ensures a high level of Interpersonal communication skills, both written and verbal with key stakeholders.

· Demonstrates experience in critical thinking and problem solving, with ability to look at an issue from the outside in.

· Advanced time management skills with an introspective awareness of capacity limitations

📌 Desktop support engineer (Brisbane)
🏢 XPT Software Australia Pty
📍 Brisbane