Technical

- Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services

(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.

- Contribute to the Digital culture of delivering a quality customer service experience
- Support other streams within the Digital Service Desk where required, to ensure call response SLAs
- Support team colleagues with training and knowledge sharing, nurturing a team-oriented environment
- Collate and deliver information to monitor and maintain Digital reports and processes.
- Ensure adherence to Sydney Water IT policy, process, and frameworks.
- Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring customer focused delivery.
- Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer service requirements
- Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service its customers.
- Identify and implement ways to improve efficiency of Digital support processes and procedures.

📌 Digital Services Analyst (Sydney)
🏢 XPT Software Australia Pty
📍 Sydney