Helensvale Plaza Medical Centre is a small yet very busy practice that is committed to providing our patients with the highest standard of care in a close-knit team environment. The Medical Receptionist will provide quality customer service, effective and efficient administration support and you will play an integral role in our overall patient engagement and attendance. You will be working in a professional setting assisting our patients with a range of complex health related issues.

Position Duties

Booking and confirming patient appointments

Providing efficient and courteous customer service

Providing administrative support to the clinical team

As this is a key front-line role, you must be well presented, welcoming and professional.

Experience in an administrative role within the healthcare industry is essential.





Management of third-party invoicing and records requests

Process Private invoices to patients

Management of Medicare and DVA claims

Management of the recall system

Excellent written and verbal communication skills

Demonstrated computer literacy including proficient keyboard and data entry skills

Ability to work effectively as part of a multi-disciplinary team

Willingness to work across multiple sites if required

Considerable tact and diplomacy and ability to maintain confidentiality

Proven ability to display professional courteous manner when dealing with patients, staff and the general public

Ability to work independently and to demonstrate initiative

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📌 Medical Receptionist (City of Gold Coast)
🏢 Helensvale Plaza Medical Centre
📍 City of Gold Coast