:

Australian Citizens residing in Australia only respond. Must be able to obtain Negative Vetting Level 1.

Criteria

The buyer has specified that each candidate must provide a response to each criterion. Each response is limited to 3000 characters.

- Minimum of 2+ years of experience in ESM or IT service management platforms such as Jira Enterprise Service Management, BMC remedy or ServiceNow.
- Strong programming skills in languages such as Python, Java and Groovy.
- Experience with AWS or other cloud services.
- Familiarly with CI/CD practices and tools such as Gitlab, Gitlab pipelines & Bitbucket.
- Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products.
- Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team setting.

Desirable criteria

1.



ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Professional, ITIL Strategic Leader).
- Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.
- Experience with additional ESM tools and platforms, such as Ivanti, Freshservice, or Zendesk.
- Knowledge of infrastructure-as-code tools (Terraform, CloudFormation). Previous experience in a similar role within a large enterprise environment.

Required Skills:

IT Service Management CI/CD Zendesk Pipelines ServiceNow ITIL Bitbucket Gitlab AWS DevOps Communication Skills Programming JIRA Java Python Communication Management

📌 Senior ESM DevOps Engineer (Sydney)
🏢 Softtest pays pty
📍 Sydney