:

Australian Citizens residing in Australia only respond.

Essential criteria 1. Minimum of 1-2 years of experience in ESM or IT service management roles.

- Proficiency in ESM tools such as ServiceNow, BMC Helix, Jira Cloud, Cherwell, and other relevant products. Familiarity with scripting languages (e.g., JavaScript, Python) and the ITIL framework.
- Strong problem-solving abilities, excellent communication skills, and the ability to work collaboratively in a team environment.

Desirable criteria

1. ITIL Foundation or higher ITIL level qualifications (e.g., ITIL Managing Qualified, ITIL Strategic Leader).

- Previous experience in a similar role within a large enterprise environment.
- Advanced certifications in ESM tools, such as ServiceNow Certified Implementation Specialist, BMC Helix Administrator, or Jira Administrator.

Required Skills:

IT Service Management Communication Skills ServiceNow ITIL JIRA Python JavaScript Communication Management

📌 Technical Specialist (Brisbane)
🏢 Softtest pays pty
📍 Brisbane