Communications Officer – NSW Trustee and Guardian

Full-time Ongoing 35 hours per week.
Location: Sydney. Flexible and hybrid working options available.
Clerk Grade 7/8: $116,981 to $129,492 per annum, plus superannuation, plus leave loading

About us

At NSW Trustee and Guardian our purpose is to support the rights, welfare, and interests of the people of NSW. The agency supports the NSW Trustee, the Public Guardian and the Commissioner of Dormant Funds to carry out their statutory functions. We do this by providing a range of customer-centred services, including Will-making, trustee, financial management and guardianship services, including some for the state’s most vulnerable people.
We support over 50,000 customers annually and manage almost seven billion dollars in customer assets. A NSW government agency within the Communities and Justice Portfolio, our services help support and protect people at critical moments in their lives.

Our commitment to diversity

Our workplace reflects the diverse community we serve. We encourage applications from all backgrounds, experiences, and abilities. This includes women, people with disability, Aboriginal and Torres Strait Islanders, the LGBTQIA+ community and people from culturally diverse backgrounds.

About the team

The Office of the CEO provides strategic, executive, and operational support to the CEO and Executive Leadership Team to ensure NSWTG delivers on its priorities and maintains strong governance. OCEO also manages external engagement with government stakeholders and oversees organisational improvement initiatives.

About the role





As a Communications Officer, you'll work with colleagues across NSW Trustee and Guardian to create clear, engaging and customer-focused communications that support employees, customers and the wider community. This is a varied and rewarding role where no two days are the same. You’ll develop content for a range of channels, provide communication advice, support organisation-wide projects, build relationships with stakeholders and help improve how we share information and connect with people. Your work will play an important role in strengthening customer experience, building awareness of our services and supporting an organisation that helps some of the most vulnerable people in NSW.

About you

You are a strong communicator who enjoys turning complex information into clear, engaging content that connects with different audiences. You thrive in a collaborative workplace, build positive relationships with stakeholders and can manage multiple priorities while maintaining attention to detail. You'll bring experience creating content across a range of channels, strong writing and editing skills, and a customer-focused mindset. Most importantly, you're proactive,



adaptable and motivated by the opportunity to contribute to meaningful work that helps improve experiences for customers, employees and the community.

Essential requirements

Tertiary qualifications and/or equivalent knowledge, skills and experience in a relevant discipline or industry within services sector, professional and or community focussed areas across a diverse range of customer groups.

What we offer

NSW Trustee and Guardian offers interesting, challenging and rewarding work that has real purpose. Other benefits of joining us include:

- work-life balance with flexible work options
- various leave options (recreation, parental, and flex leave of up to 24 days per year)
- career development including study leave and acting opportunities
- access to Fitness Passport and employee assistance program, and annual flu vaccinations

Closing date

Applications close 11:59pm, Wednesday 26th August 2026

For enquiries about the role

please contact Jacqueline Keenan, Senior Manager Customer Engagement on [email protected]

For enquiries about the recruitment process

please contact Ashly Dahdal, Talent Advisor on [email protected]

Please note:
If you need an adjustment in the recruitment process, please contact People and Culture via email at [email protected]
Offers of employment will be subject to reference checks and relevant clearances.
A talent pool may be created for future ongoing and temporary roles and is valid for 18 months.

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📌 Communications Officer (New South Wales)
🏢 Department Of Communities And Justice
📍 New South Wales