We are an Australian owned national distributor of floral, gift and home decoration products looking for a motivated and dedicated Customer Care Agent to join our team. As a Customer Care Agent, you will be responsible for providing exceptional customer service and support to our clients via phone, email, and chat.

Responsibilities:

- Answering customer inquiries and resolving issues in a timely and professional manner
- Building and maintaining positive relationships with customers
- Processing customer orders and providing order status updates
- Maintaining accurate customer records and order details
- Collaborating with other teams to ensure customer satisfaction

Requirements:

- Previous experience in customer service or a related field
- Strong problem-solving skills
- Ability to work in a fast-paced setting and handle multiple tasks simultaneously
- Preferable1 year of customer service experience
- Supportive small team
- Monday - Friday
- Onsite parking

All applications remain strictly confidential.

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📌 Admin/ Customer Care Consultant (Blacktown)
🏢 Koch
📍 Blacktown