Join to apply for the Senior Contact Center Specialist role at Peoplebank

1 week ago Be among the first 25 applicants

Join to apply for the Senior Contact Center Specialist role at Peoplebank

- Contact Centre Experience required
- Candidates must be Australian Citizens
- Great Career Prospects

Our client is looking for a Senior Contact Centre specialist to join its operations team on a permanent basis. You will be responsible for technical support for Cloud Contact Centre technologies.
Essential Skills and Experience:

- Minimum of 5 years contact centre experience. Avaya, Verint or NICE CXOne certifications highly preferred.
- In-depth familiarity with ITIL processes (especially Change Management, Incident Management and Problem Management) and extensive hands-on experience in ITIL environments,
- Hands-on troubleshooting experience on any Contact Centre solutions/applications
- Experience in UC & CC design, implementation, and operation.
- Knowledge of major contact centre technologies including: NICE CXOne SBCs and SIP routing AWS and cloud technologies
- Demonstrated ability to clearly understand detailed design documents for discussion
- Proficiency in working independently, demonstrating strong organizational skills, and excelling in high-pressure environments.

For more info contact Aparna on [email protected]

Seniority level

- Seniority level

Not Applicable

Employment type

- Employment type

Full-time

Job function

- Job function

Information Technology
- Industries

Software Development

Referrals increase your chances of interviewing at Peoplebank by 2x

Sign in to set job alerts for “Contact Center Specialist” roles.

Sydney, New South Wales, Australia 1 day ago

Sydney, New South Wales, Australia 2 weeks ago

Executive Assistant and Project Coordinator

Administration Officer - Non Clinical Assessor

Northmead, New South Wales, Australia 1 week ago





Darlinghurst, New South Wales, Australia 2 days ago

Millers Point, New South Wales, Australia 2 days ago

Medical Workforce Support Officer (Administration Officer Level 6)

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 5 months ago

St Leonards, New South Wales, Australia 1 week ago

Patient Registration Officer (Administrative Officer Level 3) - virtualADULTS Service - RPA Virtual Hospital

Sydney, New South Wales, Australia 2 days ago

Ambulatory Clinical Support Officer - REQ588100

Randwick, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 3 days ago

Administrative Officer (Level 1) - Intensive Care Service

Talent and Culture Administration Assistant

Sydney, New South Wales, Australia 5 months ago

Sydney, New South Wales, Australia 2 days ago

Chatswood, New South Wales, Australia 4 days ago

Parramatta, New South Wales, Australia A$125,693.00-A$138,510.00 5 days ago

Sydney, New South Wales, Australia 3 hours ago

Client Services & Admin Support Advisors - Multiple Contract Opportunities

Sydney, New South Wales, Australia A$33.00-A$36.00 1 day ago

St Leonards, New South Wales, Australia 1 week ago

Chatswood, New South Wales, Australia 2 weeks ago

Sydney, New South Wales, Australia 2 days ago

Sydney, New South Wales, Australia 2 weeks ago

Administration Officer - Bookings Officer

Sydney, New South Wales, Australia 3 weeks ago

Administration Officer (AO3) - Respiratory and Sleep Department - St George Hospital

Kogarah, Recent South Wales, Australia 3 days ago

Patient Flow and Workforce Clinical Support Officer

St Leonards, New South Wales, Australia 1 week ago

Medical Workforce - JMO Administrative Officer (AO5)

Randwick, New South Wales, Australia 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

#J-18808-Ljbffr

📌 Senior Contact Center Specialist (New South Wales)
🏢 Peoplebank
📍 New South Wales