Respond to customer questions relating to the platform
Engage with customers to understand their overall security strategy
Build, and support the services team with establishing trusted relationships with customers to drive successful outcomes
Work with clients and the team to ensure that delivery engagements are planned, scheduled and tracked effectively, be the central point of contact and manage expectations
Make customer calls, present solutions and provide competitive analysis
Create knowledge resources to assist in exceptional customer success
Conduct customer check-in’s to ensure satisfaction
Create and deliver presentations on current platform features/ functionality
Work with customers to ascertain technical requirements and propose solutions that deliver successful outcomes
Deliver product demonstrations as required
Manage customer engagement to ensure achievement of success criteria
Ensure continuous progress is made towards the successful conclusion
Platform Management
Review customer feedback and discuss with the team to add to the product roadmap or service offerings
Evangelise security best practice, research and knowledge sharing amongst customers and prospective customers
Services Delivery Management
Contribute to SLAs, reporting and project management