Join to apply for the Senior Business Analyst - AI role at Woolworths Group.

The role acts as a critical bridge between deep technical innovation and commercial value within the CustomerX digital service tribe. Based in a hybrid model in Surry Hills, you will lead the definition and delivery of AI‑driven solutions that improve customer and team experiences.

What you’ll do

- Serve as the bridge between technical possibilities and real‑world business value, ensuring all stakeholders are aligned on the product vision.
- Assist the product team in building and maintaining a high‑quality backlog that maps each requirement and user story to the broader product strategy.
- Partner with Data Scientists to evaluate AI use cases and determine how Generative AI or Predictive Analytics can solve high‑value customer and team friction points.
- Collaborate with cross‑functional teams to identify and solve the most valuable problems through innovative digital solutions.
- Translate complex needs into high‑quality user stories, incorporating personas and acceptance criteria to ensure features are testable.
- Formulate detailed technical user stories for AI integrations, focusing on how APIs deliver real‑time data to models to personalise the customer and team journey.
- Ensure all cooperative decisions provide the targeted outcome for the customer, the business, and the Tribe’s mission.

What you’ll bring

- A strong background in digital environments, combining business acumen with technical know‑how for successful product launches.
The ability to move between high‑level stakeholder sessions and detailed engineering discussions.
- A proven strategy for taking a digital idea from inception through to final delivery.
- Experience delivering agile initiatives within high‑performing teams.




- Baseline understanding of AI model concepts, including distinctions between supervised learning and Generative AI.
- Knowledge of integration patterns such as APIs, web services, data pipelines, and LLM orchestration.
- Service‑design mindset to build cohesive digital experiences.
- Data‑driven mindset balanced with confidence when data is incomplete.
- Hands‑on experience using Jira and Confluence for board management and project documentation.
- Agile Release Support: experience supporting delivery for small to medium‑sized squads, including facilitation across multiple teams (e.g., Scrum of Scrums or similar scaled agile frameworks).
- End‑to‑end Service Design: ability to analyse, map, and optimise customer journeys from an end‑to‑end perspective, translating user needs into actionable service blueprints and requirements.

What you’ll experience

- Commitment to flexibility through aignty model that blends office and remote work.
- High‑impact role supporting teams who enrich communities.
- крупней бизнес, с безограниченными карьерными возможностями и обшир Ani network.
- Programs supporting wellbeing, including 24/7 access to the Sonder app.
- Progressive leave policy providing space for what matters to you.
- Team discounts and a rewards program celebrating purpose‑driven work.

Everyone belongs at Woolworths Group

We recognise the value of diverse experiences and backgrounds in innovating and solving problems. The group is committed to creating an inclusive workplace where everyone feels they belong and can reach their full potential.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting

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📌 Senior Business Analyst - AI (New South Wales)
🏢 Woolworths Group
📍 New South Wales