We are seeking applicants who, within the context of the role responsibilities, possess the following key attributes:- Demonstrated knowledge and experience in workforce management, scheduling and/or Contact Centre Methodologies and reporting principles.- Proven ability to assist with strategic planning, the review and development of policies and procedures and the implementation of service improvement initiatives.- Well-developed oral and written communication skills and the proven ability to build and maintain productive relationships with a range of internal and external stakeholders.- Proven ability to achieve high levels of customer service in an setting with high work volume, strict deadlines and competing priorities.The following mandatory requirements,



special conditions and/or other requirements apply to this role:- The incumbent may be required to travel on official business and the possession of a C class driver's licence may be required.- Previous experience using workforce management software applications will be highly regarded.- Intermediate Microsoft Excel skills will also be highly regarded.Applications to remain current for 12 months.Job Ad Reference: QLD/697722/26Closing Date: Wednesday, 26th August 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.
#J-18808-Ljbffr

📌 Workforce Management Coordinator (Queensland)
🏢 Queensland Government
📍 Queensland