Product Manager - Web Experience

We are partnering exclusively with a well known Australian retailer to find a Product Manager to own their website experience. This is a permanent sitting in a digital product team of five, based in Chatswood with a move to a new office nearby later this year.

What you will be doing

- Owning and maintaining the web experience roadmap
- Driving the optimisation agenda across cart, checkout, payments, promotions, loyalty and conversion critical journeys
- Improving onsite search, navigation, product discovery and product detail experiences
- Improving post purchase journeys across order confirmation, tracking, fulfilment communications, returns and exception handling
- Writing high quality requirements, user stories and acceptance criteria, and running discovery where a BA is not sitting alongside you
- Managing dependencies with the mobile app product team so journeys stay consistent across channels
- Managing the product budget, with purchase orders raised through IT
- Coordinating delivery with an offshore development partner (senior leadership onshore in Australia)
- Preparing status updates and showcase material for digital steering and leadership forums

What you will bring

- 5+ years as a Product Manager, Product Owner or Digital Product Manager in a consumer facing eCommerce environment
- Strong retail eCommerce background, ideally with a business that also operates physical stores




- Demonstrated ownership of transactional experience: cart, checkout, payments and conversion
- Hands on experience with Adobe Commerce or Magento
- Enough technical depth to hold your own with engineers on front end web, APIs and decomposed architecture
- Practical use of AI tooling in your product practice, including rapid prototyping with tools like Lovable, Replit or v0
- Strong stakeholder management and excellent written and verbal communication
- Comfort with context switching, competing priorities and multiple vendors, with a bias to shipping
- Jira and Confluence, plus the ability to work through UX journeys and read a Figma file
- A genuine love of pets, the office is dog friendly

Nice to have

- Understanding of Front end web technologies like React TypeScript and JavaScript
- Fulfilment and order management platform experience, with a migration currently underway
- Product information management, marketplace or onsite search and merchandising platforms
- Mobile app product exposure
- Figma design skills
- Payments, loyalty or agentic commerce experience
- CSPO, PSPO, Protected POPM or equivalent certification

What is on offer

- Ownership of a revenue critical digital channel, a small and senior product team, and a roadmap with real investment behind it.
- There is scope for a direct report in the future, though not immediately.
- Dog friendly office.

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📌 Product Manager (New South Wales)
🏢 Sustainrecruit
📍 New South Wales