Working in the Retail Claims team, this role is accountable for the provision of personal and empathic service to clients and the proficient assessment of life claims in accordance with TAL’s claims philosophy, claims procedures, policy wording, and within stated authority limits.

We are looking for a talented individual with the technical skills and knowledge who want to join in our mission of ‘being by your side for life’ to positively impact Australians.

Responsibilities

- Independently manage a portfolio of claims end-to-end
- Active engagement of key stakeholders to deliver timely outcomes for customers
- Assess, analyse, calculate and finalize claims payments in a timely and accurate manner
- Provide exceptional customer service including management of claims, communication and inquiries
- Liaise with internal and external stakeholders, to ensure the timely and quality management of claims




- Participation in case conferences, peer case discussions, instructing third party service providers

About You

To be successful in this role you will have,

- Demonstrated experience in a similar position involving income protection, life, lump sum, trauma, critical illness, injury, TPD or death claims
- Retail, Group or Direct claims case management experience - highly desired
- Ability to build rapport and empathy with customers during difficult times
- Passionate and driven with a natural willingness to continue to learn
- You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And, you value working together to find the best solutions for problems.

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📌 Claims Consultant (New South Wales)
🏢 Doist
📍 New South Wales