We are seeking a friendly, qualified, and highly organised Full-Time Medical Receptionist to join our busy medical practice. This is a fantastic prospect for an experienced receptionist who is passionate about delivering exceptional patient care and thrives in a fast-paced healthcare environment.

The successful applicant will have previous experience using Best Practice software, excellent customer service skills, and a minimum of one year's experience working in a medical reception role.

Key Responsibilities

- Greeting patients in a warm and professional manner.
- Managing appointment bookings, cancellations, and recalls using Best Practice software.
- Answering and directing telephone enquiries.
- Processing patient registrations and maintaining accurate medical records.
- Billing patients, processing Medicare claims, and handling EFTPOS payments.
- Liaising with doctors, nurses, allied health professionals, and external healthcare providers.
- Managing incoming correspondence, referrals, and pathology results.
- Maintaining patient confidentiality and complying with privacy legislation.




- Providing administrative support to ensure the smooth day-to-day operation of the practice.

Requirements

- Minimum 1 year of medical reception experience in a general practice or specialist clinic.
- Previous experience using Best Practice medical software (essential).
- Outstanding customer service and communication skills.
- Excellent organisational skills with the ability to multitask.
- Strong attention to detail and accuracy.
- Professional presentation and a positive, friendly attitude.
- Ability to work independently and as part of a team.
- Sound computer skills and the ability to learn new systems quickly.
- Experience with Medicare billing and claiming.
- Knowledge of medical terminology.
- Understanding of patient confidentiality and privacy requirements.

What We Offer

- Supportive and friendly team setting.
- Modern, well-established medical practice.
- Ongoing training and professional development opportunities.

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📌 Medical Receptionist (Williamstown)
🏢 Cranbourne West Medical Centre
📍 Williamstown