Support guides and Major Incident Report, Post Incident Review.
3 Experience in working collaboratively with networking, gateway, compute, storage,
security engineers and architects to coordinate deployment and management of components.
4.Experience in working with vendors and internal resources to ensure delivery of solutions meets requirements.
Weighted Criteria:
Demonstrated experience in the design and development of ICT Technical documentation including system design documentation, network diagrams and technical procedures.
An understanding of ICT Infrastructure,
in particular Midrange UNIX & LINUX infrastructure.
Well-developed writing skills, with demonstrated ability to write in a transparent and concise manner, and to convey information effectively to staff of different levels and with different information requirements.
Well-developed interpersonal skills including interviewing, listening, collaboration,
problem solving and negotiation skills.
Demonstrated design skills including the ability to produce well formatted documents and clear illustrations / diagrams.
Experience with production of web-based documentation, preferably with Microsoft