KEY RESPONSIBILITIES

- Driving sales and rankings across all brands and pads, constantly monitoring, tracking and responding Personally drive sales and deliver exceptional customer service to lead by example

Work collaboratively with your team to ensure KPI’s and sales targets are met

Commercial awareness of customer profile, product lines and competitor activity

Use available data and reports to identify key insights and make informed decisions for the business and the customer 2. Establish robust working relationship and regular communication with Myer store and floor management teams Work collaboratively with other concessions to ensure the best customer experience

Influence Myer store, floor and operations management relationships to ensure brands are prioritised and well respected by the entire Myer business 3. Leadership and team management Lead the team to deliver store operations excellence through effective stock management and loss prevention activities

Attract, engage and retain talent, building team capability and strong succession planning for the success of your store and the Group

Actively maintain a safe place to work for team members and everyone who visits our store with a focus on promoting wellbeing

Driving a performance culture through inspiring leadership

Coaching and developing team members through consistent performance conversations

Role model APG & Co values to create and consistently build a team experience that encourages learning,



ownership and shared success 4. Deliver exceptional customer experience through on brand teams & product knowledge Coach and provide regular feedback to your team on understanding our products and how to be customer led for the purpose of delivering an exceptional store experience

Maintain an up to date level of product knowledge ensuring you share your passion and insights with your customers and your team

Manage team grooming standards to brand expectations

Understand the brand and business strategy and communicate to the team their part to play in delivering

Prompt resolution on any customer queries and complaints 5. Ensure all pads are presented and merchandised in line with each brands standard Pads and product to be merchandised and styled according to brand guidelines and VM direction

Aware of top sellers and manage stock levels

Ensure promotional and tactical merchandising and ticketing is completed as per directives and on time for all brands 6. Operations, planning and administration Build and maintain an effective store roster, ensuring the roster is compliant and balances the needs of the customer and team

Ensure all business communication is acted upon on time and effectively shared with the team

Delivery of new business initiatives in a positive and efficient manner

Stock control and management

Loss prevention / theft awareness

Compliance with APG & Co and Myer policies, procedures and processes

📌 MYER Sportscraft & JAG - Concession Manager - Mackay
🏢 Apg
📍 Mackay