At Viktoria & Woods, we believe in fostering a creative and collaborative culture. Our boutique stylists bring a genuine fashion and styling sensibility, and thrive on building authentic relationships with our customers. We're dedicated to creating a memorable, lasting brand experience in everything we do.

With 24 boutiques across Australia, we offer a rare opportunity to join a community that values timeless design, up-to-date versatility and thoughtful craftsmanship. We are seeking individuals who are motivated by creating extraordinary client experiences.

About the role

Sorrento is one of our most distinctive boutiques - a destination store. We're looking for a Store Manager who brings genuine seniority to the role: someone who has led a retail team, and who carries the presence to represent the brand at its best. This is a role for someone who has the capability in how to run a high-performing boutique and wants to bring that experience to the brand.

Reporting to the National Retail Manager, you'll lead the Sorrento team, drive commercial performance, and ensure V&W;'s standards and values are reflected in every customer interaction.

Job Description

What you'll be doing

- Leading the team - coaching and developing your team daily, conducting performance reviews, and building a culture where staff feel valued and recognised.



You'll also lead recruitment and onboarding, with an eye for internal growth opportunities.
- Driving the business - owning sales targets and KPIs, rostering your team, managing stock and stocktakes, and problem-solving with your direct line manager when needed.
- Owning the client experience - building and maintaining a strong VIP base, ensuring your whole team sets the tone for exceptional service.
- Operating the boutique - visual merchandising, store presentation, maintenance issues, and WHS compliance, all handled promptly and to V&W; compliance standard.

What we're looking for

- A confident, experienced retail leader - 3+ years managing a fashion retail store (or equivalent senior 2IC experience) - ideally with exposure to a premium, luxury or high-touch retail environment.
- Genuine capacity and polish in dealing with V&W; clientele; someone who can hold their own with VIP customers and bring credibility to the role from day one.
- A track record of developing and retaining strong teams.
- Comfort with retail systems such as Kepler and AP21 (preferred), and training platforms like Elmo (a bonus, not essential)
- Availability to work a Tuesday-Saturday roster.

What's on offer

- Generous wardrobe allocation
- 50% staff discount on Viktoria & Woods product

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📌 Store Manager (Brisbane)
🏢 Viktoria & Woods
📍 Brisbane