Oxford Nanopore Technologies is seeking a highly motivated Senior Product Support Scientist to join the Global Support team. This role focuses on providing high‑tier technical support for the Technical Services team, resolving issues primarily related to ONT products and ensuring customer satisfaction.
The ideal candidate will possess a MSc or Ph.D. in life sciences and have at least 4 years of experience in the biotech industry. Responsibilities include managing product complaints and collaborating with internal teams to improve products.