Head of Operations - Professional Services

Our client is a growing, privately owned, accounting firm with a team of 50+, based in Sydney CBD. Known for their forward‑thinking approach, bringing together the traditional values, sound advice and trusted relationships of an established practice but with a contemporary progressive approach. They are ahead of the game with technology and pride themselves on the long‑lasting, genuine partnerships they have fostered with their clients. As well as offering a work culture driven by collaboration, innovation, accountability and excellence, where ‘working‑smarter’ became engrained in the firms' culture.

The Role

As the business continues to grow, they are now looking for an experienced operations and delivery leader to bring greater visibility, consistency and accountability to firm‑wide delivery.

Reporting directly to the CEO, you will take ownership of the systems, workflow and performance rhythm that enables teams to deliver work efficiently, consistently and profitably.

This is not a technical accounting or tax role. It is a senior operations, project management and performance leadership position suited to someone who enjoys building better ways of working and getting the best out of people and systems.

Responsibilities

- Owning firm‑wide workflow and maintaining visibility of work across multiple teams
- Monitoring delivery performance, capacity and productivity and identifying bottlenecks before they become issues
- Owning KPI dashboards and providing meaningful performance reporting to the CEO and leadership team
- Driving consistency in processes, workflows and ways of working across the firm
- Leading continuous improvement initiatives to improve efficiency, turnaround times and profitability
- Ensuring appropriate discipline around pricing, scoping and engagement of work




- Running regular production and KPI meetings
- Coordinating training and ensuring teams understand and consistently follow agreed processes
- Managing and supporting an offshore delivery team
- Driving effective utilisation of workflow and compliance software
- Working with technology leadership to identify opportunities for automation and process improvement
- Coaching and influencing senior stakeholders to improve delivery performance and accountability

About You

You will be an experienced operations, service delivery, project or business improvement leader who knows how to create structure and accountability across a busy, multi‑team environment.

You don't need to be an accountant or tax specialist. More important is your ability to understand how work moves through a professional services business and improve the systems, behaviours and disciplines that sit behind successful delivery.

You will ideally bring:

- Experience leading operations, service delivery or project management within professional services or another complex service‑based organisation
- A strong track record of improving workflow, throughput, productivity and consistency
- Experience developing and managing KPIs, dashboards and executive‑level reporting
- Strong project management and process improvement capability
- An analytical and data‑driven approach to decision making
- The confidence to influence and hold senior stakeholders accountable without necessarily having direct authority over their teams
- Strong coaching and communication skills
- A practical, hands‑on leadership style
- An interest in technology, automation and finding smarter ways to work

Perks

This newly created leadership position with genuine scope to influence how an established and growing professional services firm operates.

- Flexible working arrangements
- Modern and central CBD office
- Above market remuneration + annual bonus

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📌 Head of Operations - Professional Services (New South Wales)
🏢 @
📍 New South Wales