Join to apply for the Team Leader, Complaints role at MUFG Pension & Market Services
A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. Through our two businesses MUFG Retirement Solutions and MUFG Corporate Markets, we partner with a diversified portfolio of global clients to provide robust, efficient and scalable services, purpose‑built solutions and contemporary technology platforms that deliver world‑class outcomes and experiences. A member of MUFG, a global financial group, we help manage regulatory complexity, improve data management and connect people with their assets through exceptional user experience that leverages the expertise of our people combined with scalable technology, digital connectivity and data insights.
Join a global leader in financial services and make an impact where it matters most.
Why You’ll Love This Role
- Lead with Purpose: Manage and inspire a specialised team focused on complaints resolution, estates administration, and complex transactions.
- Shape the Future: Drive continuous improvement initiatives and influence strategic direction to deliver member‑centric solutions.
- Collaborate at Scale: Work closely with senior stakeholders and clients to strengthen partnerships and uphold our reputation for excellence.
- Grow Your Career: Be part of a global organisation that values innovation, leadership,
and professional development.
What You’ll Do
- Build and lead a high‑performing team to meet service levels and deliver exceptional outcomes.
- Champion continuous improvement and best practices across processes and systems.
- Manage workflows, coach team members and foster a culture of engagement and accountability.
- Ensure compliance with regulatory frameworks and mitigate operational risk.
- Represent MUFG Retirement Solutions in client meetings and deliver insightful reporting.
What We’re Looking For
- Proven experience in people leadership and managing complaints within superannuation or financial services (desirable).
- Strong stakeholder management and negotiation skills.
- Ability to lead through change and ambiguity with a “can‑do” attitude.
- Excellent communication and presentation skills.
- RG146 or ASFA qualifications (or willingness to obtain) highly regarded.
Why MUFG?
At MUFG Retirement Solutions, we’re committed to creating a workplace where innovation thrives, and people are empowered to reach their potential. You’ll join a collaborative team that values integrity, diversity, and excellence in everything we do.
Ready to lead with impact?
Apply now and take the next step in your leadership journey with MUFG Retirement Solutions.