This range is provided by Woods & Co. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

A$95,000.00/yr - A$110,000.00/yr

Direct message the job poster from Woods & Co

Recruitment Consultant | Finance and Technology

The Opportunity

An exciting opportunity to join a high-growth, market-leading AI technology company that is transforming how organisations work with complex information at scale. Backed by top-tier investors and trusted by global enterprises, this business operates across 60+ countries and partners with some of the world’s most recognised brands.

As a Customer Success Manager, you’ll play a pivotal role in ensuring customers realise maximum value from a cutting-edge AI platform. You’ll work closely with clients ranging from mid-sized businesses to large enterprises, owning onboarding, adoption, engagement and long-term success.

This is a highly customer-facing role, ideal for someone who thrives on building relationships, solving problems and driving measurable outcomes.

What You’ll Be Doing

- Own and deliver an exceptional end-to-end customer experience across a sophisticated AI product suite
- Lead onboarding and implementation programs for customers of varying size and complexity
- Act as the primary post-sale point of contact, ensuring smooth handover from sales
- Build strong, trusted relationships with key stakeholders across customer organisations
- Train users on best practices and run product demonstrations to drive adoption
- Develop proactive deployment and engagement strategies to maximise product value
- Analyse customer usage data to identify risks,



opportunities and improvements
- Identify upsell, cross-sell and expansion opportunities in collaboration with Sales
- Drive renewals and minimise churn through strong onboarding and engagement
- Act as the voice of the customer, sharing insights with Product, Support and Engineering teams
- Liaise with internal technical teams to resolve issues and influence product enhancements
- Travel domestically and internationally as required to support customer relationships

What We’re Looking For

- Strong experience in a Customer Success, Account Management or Client-Facing role, ideally within SaaS, technology or enterprise software
- Highly organised with the ability to manage multiple customers and priorities
- Confident, articulate and comfortable presenting to a wide range of stakeholders
- Analytical mindset with the ability to interpret customer data and usage trends
- Excellent communication skills: written, verbal and interpersonal
- Proactive, self-driven and solutions-oriented
- Comfortable working in a fast-paced, high-growth environment
- Passion for customer experience and long-term relationship building

Tertiary qualifications in an analytical, technical or scientific discipline are advantageous but not essential.

Why Apply?

- Join a rapidly scaling AI business with global reach
- Work with enterprise customers across diverse industries
- High-impact role with visibility across sales, product and leadership teams
- Opportunity to grow your career in a world-class Customer Success function

Seniority level

- Mid-Senior level

Employment type

- Full time

Job function

#J-18808-Ljbffr

📌 Customer Success Manager (New South Wales)
🏢 Woods
📍 New South Wales