About My Guardian

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

About The Role

Relationships & Partnerships Manager

- Manage, mentor, and support a team of local (NSW) and interstate Business Development Managers (BDMs) to achieve regional and national growth targets.
- Implement and monitor team KPIs, pipeline activities, and conversion metrics through regular 1:1s and team meetings.
- Cultivate a cohesive, team-oriented team culture across geographic boundaries, ensuring interstate remote reports are aligned with head office strategies.
- Coach the BDM team on best-practice relationship building, account management, and effective intake conversion within the sector.

Partnership Development & Strategic Growth

- Maintain and grow a personal caseload of key strategic partnerships, corporate health relationships, and high-value referral accounts.
- Actively promote My Guardian’s services, brand, and values through high-level networking, industry events, and stakeholder engagement.Identify and pursue new national and regional referral networks, corporate partnerships, and community channels.




- Collaborate with the executive and marketing teams to develop innovative referral initiatives and localised growth strategies for the BDM team.
- Oversee the conversion of major referral pipelines, ensuring a seamless, high-quality onboarding experience for complex or high-profile accounts.
- Work closely with NSW and interstate operational leaders to ensure the smooth transition of clients from the BDM pipeline to local care delivery teams.
- Monitor early-stage client and partner satisfaction, proactively addressing feedback to preserve My Guardian’s reputation for excellence.

Skills & Experience

- Proven track record in managing direct reports, with specific experience managing remote or interstate teams highly regarded.
- Strong background in relationship management, business development, or partnerships within the Aged Care or Disability (NDIS) sectors.
- Deep understanding of Support at Home Packages (SaH), NDIS frameworks, funding pathways, and Aged Care Quality Standards.
- Exceptional interpersonal, negotiation, and stakeholder management skills, with the ability to inspire a team and build trust with external partners.
- Demonstrated ability to manage a personal workload while simultaneously driving team performance to meet organizational targets.
- Strong experience utilizing CRM software or care management systems to track pipelines and team activity.
- Current driver’s licence and willingness to travel occasionally to support interstate direct reports and partners.

What We Offer

- Competitive salary package
- Career growth opportunities
- Onsite gym
- Supportive and positive office culture
- Weekly Friday afternoon drinks and nibbles at Head Office
- Healthy snacks and refreshments

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📌 Relationships and Partnerships Manager (City of Parramatta Council)
🏢 My Guardian - Aged & Disability Care
📍 City of Parramatta Council