Technical Business Analyst – CIAM Program

Brisbane CBD

Competitive Market rate

Hybrid work arrangements

12-Month Contract

An exciting opportunity is available for an experienced Lead Systems Analyst / Technical Business Analyst to join a large digital transformation program focused on delivering a contemporary Customer Identity and Access Management (CIAM) capability. This role acts as the analysis lead across multiple workstreams, bridging business needs and technical delivery to support secure, consistent customer identity experiences across a wide application landscape.

Key Responsibilities

- Lead discovery sessions and translate complex requirements into clear epics, user stories and acceptance criteria.
- Produce detailed system analysis artefacts including process flows, sequence diagrams, interaction models and integration specifications.
- Define authentication, authorisation and onboarding requirements, including role and delegation scenarios.
- Manage backlog quality, support sprint planning and ensure readiness across delivery squads.
- Partner with architects, engineers and testers to ensure solutions align with technical frameworks and program standards.
- Support testing, defect triage and validation to ensure solutions are fit‑for‑purpose.
- Ensure all requirements consider security, privacy, auditability and other non‑functional needs.





Skills and Experience

- 7+ years’ experience in a Systems Analyst or Technical Business Analyst role within complex digital or enterprise environments.
- Strong systems integration background, including REST/JSON APIs and data synchronisation patterns.
- Working knowledge of Identity and Access Management standards such as OAuth 2.0, OpenID Connect, SAML, JWT and MFA.
- Ability to interpret and work with technical artefacts such as architecture diagrams, logs and API contracts.
- Strong stakeholder engagement skills with the ability to drive clarity and support prioritisation.
- Proven experience working in Agile delivery environments using Jira and Confluence.

How to Apply

If you have a strong background in technical analysis, identity platforms and integration‑heavy environments, we would welcome your application.

Submit your resume today or reach out for a confidential discussion – 07 3291 5405 / [email protected]

Peoplebank and Leaders IT are committed to creating a diverse and inclusive workplace where everyone belongs. We welcome applications from people of all backgrounds, identities, and experiences. If you need adjustments to the recruitment process due to your circumstances, please let us know—we’re here to support you.

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📌 Technical Business Analyst - CIAM (Queensland)
🏢 Peoplebank
📍 Queensland