This Business Analyst will be a key member of the client's IT Team to identify, design, build and implement Salesforce.com CRM solutions for sales, marketing and operations teams.

What you'll be doing?

- Design and implement Salesforce.com CRM solutions for sales, marketing and operations teams
- Key liaison, establishing strong relationships w/business partners and technologists in organization that include sales, marketing and operations teams across the franchises. Influence senior leaders
- Develop strategic plans/identify strategic business information needs to improve business results
- Work with business partners to solve complex problems with IT solutions in a demanding business environment
- Interacts regularly with business customers to understand their business and to anticipate needed IT solutions
- Lead workshops to drive detailed business requirements and conduct technical analysis of business requirements on CRM engagements
- Deliver presentations, facilitate and address issues at a senior management level
- Identify/plan enhancements/changes to improve effectiveness of business solutions

Qualifications

Key experiences and attributes:





- Full Salesforce Platform Experience
- Key working/influencing experiences with sales, marketing and operations teams demonstrated business acumen
- Proven track record in gathering requirements as a business analyst on large scale enterprise CRM projects in a matrixed organization with financial payback or business case
- Have hands-on technical CRM configuration experience to help drive business requirements, design and build
- Demonstrate robust technical/business knowledge, requires limited direction, handles complex analysis and possesses strong knowledge of the SDLC and other project methodologies.
- Apply innovative systems solutions to business problems: defining business processes & requirements, identifying/evaluating technical solutions, testing solutions, documenting/maintaining requirements, assisting in training activities, deploying solutions, and resolving critical production issues
- Work independently and in cross-functional team
- Work in an onshore-offshore organizational model

Additional Information

📌 Salesforce Business Analyst (Sydney)
🏢 NETFIRM
📍 Sydney