Job Type: Full-time permanent role
Hours: Monday to Friday 8:30am – 5pm
Location: Arndell Park, NSW

About Us

Ashley Services Group has been a powerhouse in workforce solutions since 1968, with over 300 staff and more than 7,000 associates nationally. Our diverse operations span labour hire, technical services, and accredited training.

Concept Engineering

Concept Engineering is part of The Ashley Services Group; has earned a reputation for service delivery with representatives that know and understand the industry, the skills required and the labour market to meet the unique workforce requirements in sectors that include trades and technical, rail, manufacturing, construction, industrial, store/process workers and logistics.

The Opportunity

Based in our Arndell Park office, we're seeking an experienced Operations Manager to join our team full-time. With a background in rail, infrastructure, asset maintenance or a similar technical trades environment, you'll understand our clients' workforce requirements and deliver tailored labour hire solutions. You'll take a proactive approach to account management, workforce planning and identifying opportunities to grow existing partnerships.

This is a hands-on role where you'll manage the end-to-end delivery of labour hire services, from quoting and recruitment through to workforce mobilisation, client support and successful project delivery. Working closely with clients and field employees, you'll ensure workforce requirements are met while maintaining exceptional service and compliance. Occasional after-hours support may be required to meet operational and client needs.

Key Responsibilities





- Responding to customer enquiries and providing quotation for delivery of labour solutions for their needs
- Providing day-to-day management of customer billing and ensuring correct payroll requirement for our contractors.
- Balance the rostering of labour delivery across multiple customer sites
- Responsible for quality assurance, customer delivery and relationship management
- Ensure that all compliance and statutory regulations, OHS, environmental and public health objectives are met
- HR matters – recruiting, scheduling, supervising, overseeing and onboarding of staff and management of performance
- Sales Growth: Find and sign new clients who need blue collar workers.
- Account Management: Keep current clients happy and find ways to expand service.
- Industry Networking: Build deep ties in the rail, crane/lift equipment, and mechanical services sectors.

Requirements

- Previous experience of rail/construction/engineering operations would be advantageous, so you understand our customer needs better
- Experience in leading new business development
- Ideally previous experience working in an office workplace carrying out quotation activities, managing customer calls, ensuring service delivery to customer and responsive to requirements
- Excellent negotiation, influencing and communication skills
- Good analytical and problem-solving skills
- Able to manage stakeholders and good collaboration across business units, functions and teams
- Strong attention to detail
- Excellent time management skills and the ability to adapt to a changing environment
- Good PC skills and knowledge of MS Office suite
- Current driver’s licence desirable

Open to all qualified applicants, including those requiring visa sponsorship.

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