Advance Thinking is seeking an experienced Senior Systems Administrator – ServiceNow to join a leading organisation for a critical short-term engagement.
This opportunity is ideal for a ServiceNow specialist who enjoys working across platform administration, governance, automation and continuous improvement. You will play a key role in ensuring the ServiceNow platform remains secure, scalable and continues to deliver value across the business.
Location: Melbourne [Hybrid Role]
Start: ASAP
Duration: 1–3 Months with Possible Extension up to 6 Months
Engagement Type: Contract [Full Time]
Rate: Market Competitive
What You'll Be Doing As the Senior Systems Administrator, you will provide hands-on technical leadership across the ServiceNow platform, supporting both BAU operations and strategic enhancement initiatives.
Platform Administration & Governance
- Administer and maintain ServiceNow environments.
- Ensure platform security, compliance and reliability.
- Manage ITSM, ITOM, HR, CMDB and CSDM capabilities.
- Maintain platform documentation and governance standards.
- Ensure ServiceNow licensing and operational compliance.
Automation & Continuous Improvement
- Deliver automation and integration solutions.
- Streamline workflows and Service Catalogue processes.
- Drive platform optimisation and user experience improvements.
- Leverage analytics and reporting to identify opportunities.
- Champion ServiceNow best practices and innovation.
Stakeholder Engagement
- Partner with business and technical stakeholders.
- Facilitate workshops, training and knowledge sharing.
- Collaborate with vendors and external partners.
- Promote ServiceNow capabilities and business value.
- Contribute to platform roadmap and strategic initiatives.
Essential Experience
- Solid ServiceNow administration experience.
- Experience across ITSM, ITOM and HR modules.
- Knowledge of CMDB, CSDM and Integration Hub.
- Experience delivering automation and platform enhancements.
- Strong stakeholder management and communication skills.
- ITIL-based service management experience.
Highly Regarded
- ServiceNow certifications.
- ServiceNow scripting and workflow development.
- Experience with Performance Analytics.
- Exposure to AI and GenAI capabilities within ServiceNow.
- Agile delivery experience.
- Utilities or regulated industry experience.
If you're looking to join a high-performing team where you can influence the future direction of a large-scale ServiceNow environment, we'd love to hear from you.