Job Description

As Guest Service Agent/ Night Audit, your role is pivotal in shaping our guests' entire stay, from the warm welcome at check-in to the seamless checkout process. During the night shift, you transition into the role of a financial detective, adeptly handling late-night inquiries and ensuring our hotel's distinguished service reputation remains intact., Roll out the red carpet of hospitality, ensuring every guest feels like a VIP from check-in to check-outConfidant in communicating with guests and colleagues to ensure cohesive collaborationConquer challenges alongside guests, transforming dilemmas into success storiesWork closely with security to keep a watchful eye on the building's security systems, contributing to a safe and secure workplace for guests and staff alikeBe the local legend, sharing information on neighbourhood hotspots and must-visit gems from your treasure trove of knowledgeTake charge of the reception desk duties and manage the crucial night audit process, ensuring that nightly reports are accurate and up to dateDisplay proficiency in accurately handling reservations and managing guest accounts, Mantra on View conveniently located in the heart of Surfers Paradise and a short walk from the light rail here you will find a range of hotel and suite style accommodation with hinterland and ocean vi

About the Employer

ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide! Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you Accor Live Limitless (ALL)



Loyalty Program - Earn status & reward points on your worldwide stays Learn Your Way - Support your career development with access to Accor's industry leading training platforms, Accor Academy and Typsy Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide Worldwide Opportunities - We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career

At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. Accor is an inclusive company, building diverse teams across the globe., We take pride in promoting heartfelt hospitality with a French Zest, valuing passion, excellence and emotional intelligence. We pioneer a committed and sustainable approach to luxury, encouraging openness and inclusivity. We value new encounters with colleagues and guests from all horizons with a goal of creating a distinctive culture together., Mantra Parramatta,



positioned in the Parramatta CBD, offers a touch of chic in the heart of Sydney's west. With over 180 studio and 1 bedroom apartments, Social House dining and bar, 3 conference room, Accor Hospitality Services is pioneering the transformation of tomorrow's world by addressing the daily hospitality requirements of our partners throughout Australia. Our core focus is on delivering t, Mantra Geraldton is located in the central hub of the West Australian coral coast, 4 hours north of Perth. The property consists of two complexes that comprise of modern one, two and three bedroom apa, Mantra Mooloolaba Beach has prime position on the busy Mooloolaba beachfront, less than 90 minutes north of Brisbane. Its roomy apartments and proximity to shops and cafes below, makes the Property a, Located in the heart of Melbourne and positioned within moments of the city's vibrant arts and entertainment hub, Mantra Southbank Melbourne offers a range of one and two bedroom apartments and except

About the Candidate

Innovative approach to exceeding customer service expectations Skilled at collaborating within teams, as well as working independentlyProven ability to multi task and thrive under pressure, supported by strong organisational and time management skillsProficiency in both written and verbal communicationPrevious experience in hotel front desk operations is a valuable assetCapable of embracing a flexible rotating schedule, including nights, overnights, weekends, and public holidays

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📌 Guest Service Agent/Night Audit (Fraser Coast Regional)
🏢 Accor Global Reservation Centre
📍 Fraser Coast Regional