BE THE DIFFERENCE

At AIA we don’t simply believe in being ‘the best’. We believe in better – because there’s no limit how far ‘better’ can take us. Everything we do is driven by our purpose to make a difference by helping people embrace Healthier, Longer, Better Lives. And every one of our people has an important role to play. If you want to make a difference by helping shape a healthier, better-protected Australia, read on.

The Opportunity

This is an exciting prospect to join the AIA Claims Team. We have multiple opportunities for Retail Case Managers in IP and TPD, based in Sydney or Melbourne. Join an award-winning team, that values experience and will help you build on the career momentum you’ve already worked so hard to achieve. We want you to feel part of something bigger, empowered to do the right thing and make a difference in every interaction.

To do this successfully you will:

- Managing a portfolio of claims holistically to achieve sustainable, timely outcomes.
- Investigating and resolving disputes.
- Managing your priorities to achieve SLAs.
- Preparing all customer communication, including complex information and adverse decision advice.

Successful applications will demonstrate:

- Previous claims assessing experience in a Life, Workers Compensation and/or Health Insurance
- Maintaining quality stakeholder management/relationships
- Customer First Approach

Why choose AIA:

At AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people.

- Career progression offered through internal pathway program




- On the job training and induction program
- Free membership to AIA Vitality health and wellbeing program
- Four additional recharge days per year in addition to annual leave
- Competitive salary + Bonus potential + Staff discounts
- Hybrid work – WFH 2 days per week
- Discounted parking available + public transport + amenities close by

At AIA Australia, we’re proud to help guide, support and protect the wellbeing of over 3.5 million Australians. As part of the AIA Group - the largest independent publicly listed pan-Asian life insurance group – it is our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

We are proud that this difference has been recognised in the 2024 ANZIIF awards by being named Life Insurance Company of the Year.

AIA is different. Are you? If you want to be part of an organisation that helps people live better every single day.

It’s about finding new ways to not only better people’s lives, but to better the communities and environments we live in.

As the largest listed company on the Hong Kong Stock Exchange, we’ve been proudly making a difference for people and communities across Asia for over a century. And we build on this every day with our ambition to engage one billion people to live Healthier, Longer, Better Lives by 2030.

If you work at AIA, you play an important part in this movement. Which is why we give you every opportunity to learn, grow and shape your career - your way. Inspiring and supporting you to thrive - not just at work, but in life. Believe in better with AIA.

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📌 Retail Claims Opportunities at AIA (Melbourne)
🏢 Aia Hong Kong And Macau
📍 Melbourne