Petsy Pet insurance

Transparent, award‑winning pet insurance by Petsy – The Pet People.

Who are we?

We know that people with pets live longer – there’s evidence to back it up. We are here to help people live longer, happier, more responsible lives with their pets.

We are one of Australia’s most loved pet insurance brands, currently the highest rated across Google, Product Review, and Trustpilot. We provide transparent insurance products to Australian pet lovers. We just won the 2024 and 2023 Canstar Award for Outstanding Value Pet insurance.

We help protect dogs and cats with our always‑improving insurance products, and we continuously strive to help Australian pet owners protect their pets and ensure their peace of mind.

Are you the one we’re looking for?

We are currently seeking a dynamic and proactive Vet Nurse / Customer Care and Member Care Consultant to join our vibrant team. In this role, you’ll undergo comprehensive training to help you deal effectively with our valued customers and members. If you love helping others and providing stellar customer service, you’re a great fit. Your journey with us will start by uncovering what our customers truly need.

The ideal candidate will be agile, possess a strong work ethic, and have the ability to learn new concepts and applications swiftly.

Responsibilities

- Respond to customer enquiries via email, phone, and social media platforms.
- Provide comprehensive information to customers about our pet insurance products and services.
- Handle and resolve customer concerns and queries regarding our services or policies.
- Assist customers in making insurance claims and guide them through the process.
- Liaise with vets and pet‑related businesses to resolve follow‑ups.
- Collaborate with the sales and marketing team.
- Process changes to customer accounts,



such as updating contact details or modifying insurance policies.
- Collaborate with the rest of the customer service team to ensure a consistent and high standard of service.
- Maintain a solid understanding of product updates, policy changes, and industry trends to provide accurate information to customers.
- Assist in the development of scripts or FAQs to help address common customer queries.
- Contribute to team efforts by accomplishing related tasks as needed.

We’ll offer guidance and assistance throughout your journey with us, and you’ll have the chance to share your ideas and skills. There is also the potential for career development and growth within the business if you are the right fit. With more projects and more full‑time roles becoming available.

Full‑time and part‑time roles are available. Our office is based in the Sydney CBD, with satellite offices around Australia (Perth, Melbourne, Brisbane, Adelaide). Initial training usually occurs in the office for the first few weeks, after which we offer flexible work‑from‑home arrangements with a requirement to come into the office 3 days a week.

Requirements

To succeed in this role, you should:

- Possess excellent communication skills, both written and verbal.
- Be organised and capable of meeting deadlines.
- Be passionate with a can‑do attitude.
- Have a genuine interest in pets; dogs or cats or both.
- Experience or knowledge of pet insurance or any insurance products helps but is not required.
- Experience with vets is not required; vet nurses and vet students thrive in our teams.

Advantages

- Employee discount.
- Employee mentoring program.
- Professional development assistance.
- Work-from-home flexibility.
- Career path opportunities.

Join Petsy as a Vet Nurse – Hybrid! Work from home, support pets, and be part of an award‑winning team that truly cares. Apply now!

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📌 Vet Nurse - Hybrid - Work from home (New South Wales)
🏢 Petsy Pet Insurance Australia
📍 New South Wales