At TAL, we’re committed to helping Australians feel confident that they and their loved ones are protected when it matters most.

As a Group Service Experience Analyst, you’ll help shape the experience of millions of members who access life insurance through their superannuation fund, turning customer insights into meaningful improvements across our Group Underwriting & Operations workplace.

Sitting at the heart of our service promise, this newly created role connects member feedback, operational performance and governance to support better outcomes for customers, fund partners and TAL.

It’s a meaningful opportunity to influence how accessible, affordable group insurance is delivered at scale, contributing to TAL’s broader purpose of protecting people and supporting financial security across Australia.

In this role you will:





- Translate member and partner feedback into actionable insights that improve service outcomes.
- Identify emerging trends, friction points and risks to strengthen member experience across fund partners.
- Drive remediation of complaints, incidents and recurring issues to protect member outcomes.
- Support strong governance through clear reporting, control evidence and compliance oversight.
- Improve Group Underwriting and Operations processes by identifying gaps and simplifying ways of working.
- Embed effective process change through fit-for-purpose documentation, stakeholder alignment and continuous improvement.

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📌 Group Service Experience Analyst (Melbourne)
🏢 Doist
📍 Melbourne