ITSM Test Lead – Canberra, ACT

Our client partner is seeking an experienced ITSM Test Lead to join a high-performing team delivering critical IT Service Management solutions within a secure environment. The successful candidate will lead testing activities, ensure solution quality, and collaborate effectively with cross‑functional teams. This role suits a proactive testing professional with Defence project experience and a strong understanding of ITIL 4 Foundation principles.

Key Responsibilities

- Test Planning & Execution: develop, manage, and execute comprehensive test plans, test cases, and scripts to ensure quality outcomes for ITSM solutions.
- Collaboration: work closely with multidisciplinary teams to identify, prioritise, and manage testing requirements throughout the project lifecycle.
- Issue Resolution: perform root cause analysis, troubleshoot defects, and drive timely resolution to minimise impact on delivery timelines.
- Best Practice Alignment: stay current with testing industry trends, tools, and methodologies to continuously mature testing practices.
- Process Improvement: contribute to ongoing enhancement of testing frameworks, methodologies, and automation capabilities.
- Test Evaluation: apply experience with Defence projects and the ServiceNow Automated Test Framework (ATF) to validate and optimise ITSM capabilities.
- ITIL Process Design:



apply ITIL 4 Foundation principles to guide process design and ensure alignment with ITSM best practices.

Skills & Experience

- Demonstrated experience as a Test Lead or in a similar testing leadership role within ITSM or complex enterprise environments.
- Strong capability in functional testing, test evaluation, defect triage, and quality assurance.
- Hands‑on expertise with the ServiceNow Automated Test Framework (ATF) (highly desirable).
- Experience working within Defence or other secure government environments.
- ITIL 4 Foundation Certification, or willingness to obtain.
- Excellent problem‑solving, analytical thinking, and attention to detail.
- Solid communication and stakeholder engagement skills, with the ability to collaborate effectively across teams.

Security Clearance

NV1 Security Clearance is mandatory for this role.

Benefits

- Paid parental leave
- Structured career development programs
- Local and international career pathways
- Recognition as a Family Inclusive Workplace™
- Flexible work arrangements aligned to wellbeing and work‑life balance values
- A strong commitment to Diversity & Inclusion

How to Apply

To apply or learn more about this opportunity, click the Apply button or contact:

? [email protected]
? 0470 260 909

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📌 ITSM Test Lead (Canberra)
🏢 Talent
📍 Canberra