16 Aug
|
Optus Enterprise
|
New South Wales
16 Aug
Optus Enterprise
New South Wales
Optus Enterprise is seeking a Senior Contact Centre Engineer to support critical contact centre platforms for a Federal Government customer, delivering L2/L3 support across Genesys, Nuance, and analytics with on-call duties in a fast-paced, multi-vendor workplace.
You will apply 8–10+ years of experience with Genesys Cloud CX/Engage or Nuance, voice technologies (SIP/RTP), ITIL incident/problem/change management, and scripting (PowerShell or Python).
#J-18808-Ljbffr
📌 Senior Contact Centre Engineer — Flexible/Remote (New South Wales)
🏢 Optus Enterprise
📍 New South Wales