About the role

Ibis Styles Canberra, Narrabundah is looking for a friendly, professional and customer-focused Casual Guest Service Agent (GSA) to join our Front Office team. As the first point of contact for our guests, you will play an important role in creating a welcoming experience from check-in through to departure.

Key responsibilities

- Welcome guests and provide friendly and professional service

- Complete check-in and check-out procedures efficiently

- Handle guest enquiries, requests and complaints in a professional manner

- Manage reservations, room allocations and guest accounts

- Process payments and maintain accurate records

- Provide information about hotel facilities and local attractions

- Communicate effectively with Housekeeping and other hotel departments

- Assist with maintaining a smooth and efficient Front Office operation





- Ensure all guests receive a positive and memorable experience

About you

- Has previous hotel Front Office or Guest Service experience

- Has excellent communication and customer service skills

- Is well presented, reliable and professional

- Can work effectively both independently and as part of a team

- Has a positive attitude and strong attention to detail

- Is confident handling guest enquiries and resolving issues

- Is flexible and available to work a variety of shifts, including weekends and public holidays

Benefits

- Opportunity to join a friendly and skilled hotel team

- Supportive working environment

- Opportunities to develop your hospitality career

- Staff benefits and hotel discounts

📌 Guest Service agent (Canberra)
🏢 Ibis Styles
📍 Canberra