We are seeking an experienced Customer Service Officer with a strong background in managing high-volume inbound enquiries. This is an excellent chance to join a respected organisation known for delivering exceptional service and supporting its customers through every interaction.

In this role, you will be the first point of contact for customers, responding to enquiries, providing information, resolving issues, and ensuring a positive customer experience.

Key Responsibilities
Manage a high volume of inbound customer calls
Provide accurate information and timely resolution to enquiries
Navigate multiple systems while maintaining call quality and accuracy
Record and update customer information
Escalate complex matters where required
Deliver a consistently high level of customer service

About You
Previous contact centre experience is essential




Demonstrated experience handling high-volume inbound calls
Solid communication and active listening skills
Ability to build rapport and manage challenging conversations
High attention to detail and data entry accuracy
Comfortable working in a fast-paced setting
Strong problem-solving skills and ability to follow processes

What's On Offer
Opportunity to work with a leading organisation in its field
Supportive and cooperative team environment
Comprehensive training provided
Competitive salary package

If you're passionate about customer service and thrive in a busy contact centre workplace, please apply by sending in an updated resume using the "Apply" function

📌 Care Coordinator Brisbane
🏢 Chandler Macleod
📍 Brisbane