Are you switched on, hands on, and passionate about wildlife? The Excellent Ocean Road Wildlife Park is looking for a reliable, motivated allrounder to join our team. This is a energetic role in a beautiful natural setting, perfect for someone who enjoys variety, responsibility, and meaningful work.

We are a small, dedicated team, and we’re seeking someone who can confidently move

between customer service, administration, shop operations, and practical outdoor duties — including helping care for our animals.

About the Role

This is a diverse position that includes:

Customer Service
Providing warm, welcoming service to all visitors
Handling ticket sales and general guest enquiries
Ensuring every visitor has a positive, memorable experience

Administration
Managing email correspondence
Coordinating tour bookings and group arrivals
Using booking and sales software (training provided)

Shop Operations
Overseeing daily shop flow and POS management
Merchandising and maintaining a clean, well presented shop
Opening and closing procedures

Ordering & Stock
Researching suppliers and sourcing merchandise
Placing orders and monitoring stock levels




Ensuring essential items are always available

Animal & Park Duties
Assisting with enclosure cleaning and general park maintenance
Supporting basic animal husbandry (training provided)
Running scheduled animal encounters for visitorsAbout You
We’re looking for someone who is:
Independent — you see what needs to be done and take initiative
Organised — you enjoy systems, structure, and attention to detail
A solid communicator — excellent written and spoken English
Tech confident — comfortable with MS Office and learning new software
Local & reliable — a nearby resident with your own transport
Hands on — happy working outdoors and around animals

Requirements
Full working rights in Australia (not open to WHV holders)
Previous experience in customer service, administration, or sales
Experience in wildlife or tourism is desirable
Ability to work weekends
Minimum of two references

Full training will be provided for our systems and animal encounter procedures.

Pay: From $32.18 per hour

Work Location: In person

📌 Wildlife Park All Rounder Gellibrand Lower
🏢 GREAT OCEAN ROAD WILDLIFE PARK
📍 Gellibrand Lower