Customer Service Representative – Full Time (Newstead Office)

Outbound Customer Service | Automotive Industry | Call Centre Experience Required

Engage Direct is growing fast, and we’re looking for experienced call centre professionals to join our customer service team in Newstead.

You'll be contacting existing customers on behalf of major automotive brands, helping them book vehicles that are overdue for servicing and updating their information. No cold selling — just clear conversations, friendly follow-ups, and great service.

What You’ll Be Doing
Outbound customer service calls to existing customers
Booking overdue vehicle services
Updating customer details and service history
Following call scripts and meeting daily call KPIs
Providing a professional, friendly experience on every call

What You’ll Get
Full-time position in our modern Newstead office
Secure hours, Monday–Friday




Competitive salary + achievable bonuses
Full training and ongoing coaching
Supportive, energetic team culture
Explicit growth pathways within the business

Who We’re Looking For
Call centre experience is essential (outbound preferred)
Strong phone manner and clear communication
Reliable, organised, and good with systems
Comfortable working in a fast-paced environment
Positive attitude and willingness to learn

Ready to Join the Team?

If you have call centre experience and want a full-time role with great support and outstanding people, apply today and take the next step with Engage Direct.

Job Type: Full time

Pay: $55,000.00 – $65,000.00 per year

Experience:
Call centre: 1 year (Required)

Work Location: In person

📌 Contact Centre Representative – Full Time Newstead Office
🏢 Engage Direct
📍 Newstead