Senior Medical Receptionist - Telehealth Medical Clinic

Join Us in Creating Unprecedented Healthcare Change

Position: Senior Medical Receptionist
Location: Medmate Head Office - Richmond, Victoria
Employment Type: Full time

At Medmate , we believe that all people have the right to access healthcare when and where they need it . We understand the challenges of accessing care—whether it’s after hours, in rural communities, or even in metro areas where it can be difficult to see a local GP. That’s why we created the Medmate —to make healthcare more accessible for every Australian.

We’re currently looking for a friendly, compassionate, and proactive Senior Medical Receptionist to join our team on a full time basis. You’ll be the first point of contact for patients accessing our virtual care service, helping to create a smooth and supportive experience.

Full-time: 38 hours per week

Shift Schedule: Monday - Friday 9am - 5pm

Position Details
Full-time: 38 hours per week
Shift Schedule: Monday - Friday 9am - 5pm

What You’ll Do
Provide exceptional customer service to patients via phone, email,



and online chat
Schedule virtual appointments and coordinate with clinicians
Maintain accurate and up-to-date patient records
Assist with administrative tasks to support clinical and operations teams
Help patients navigate their care journey with empathy and efficiency

Who This Role Would Suit
Someone with previous experience in a medical reception or customer service role (essential)
Previous experience with Medical Director practice management system
A robust communicator with great attention to detail
Tech-savvy and comfortable using digital health platforms
Passionate about improving healthcare access for all Australians

Why Join Us
Be part of a mission-driven team leading the way in digital healthcare
Gain experience and skills in a growing, future-focused sector
Enjoy supportive colleagues and a positive work workplace
Help make a meaningful difference in people’s lives—across metro, rural, and remote areas
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📌 Senior Medical Receptionist Telehealth Medical Clinic City Of Yarra (Australia)
🏢 Medmate
📍 Australia