Job Description

Human Resources Business Partner | Medical Devices

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This UK-based medical device manufacturer founded in the 1700s specialises in products designed to improve the quality of life for patients.

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This organisation is a long-standing family-run business that invests in research and development to create innovative healthcare products used globally.

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PERKS

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Employees work for a company focused on improving patients' lives through healthcare innovation and support services.

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The organisation promotes a culture built around caring, listening, and teamwork.

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They invest in staff development and encourage employees to grow their skills and careers.

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The company emphasises social responsibility and sustainability, including environmental initiatives and community support.

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WHAT YOU WILL GROW & MANAGE

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As Customer Experience Advisor you will be responsible for supporting patients and healthcare professionals with outstanding customer care.

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Managing sample requests, CRM updates, and patient follow-up across Australia.

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Coordinating orders, logistics,



and communications with internal and external stakeholders, including picking and packing product orders within a corporate office setting, (NOT a warehouse).

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Joining a supportive leader and caring team culture with genuine mentorship and guidance.

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Growing your career within an innovative healthcare company that offers long-term development opportunities.

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WHAT EXPERIENCE YOU WILL NEED TO GET THE JOB

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Strong technical and computer skills with confidence using CRM systems and Microsoft Office.

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Previous customer service experience within a product-based or healthcare setting.

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Excellent communication skills across phone, email, and customer interactions.

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Highly organised with the ability to multitask and manage competing priorities.

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Ability to work 3 days a week in the office in South Melbourne.

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Empathetic, proactive, and passionate about delivering exceptional customer experiences.

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Full working rights for Australia and be vaccinated against COVID-18.
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