About the role

You will take responsibility for the smooth day-to-day administration of the practice, supporting one established Sport and Exercise Physician at specialist rooms in Richmond. This is a trusted and varied role offering a combination of essential in-clinic patient support and administrative work that may be completed remotely. The working pattern will be arranged around a rotating consulting timetable.

Key responsibilities
Managing appointments, diaries and patient enquiries
Providing warm, skilled and discreet patient communication
Coordinating referrals, reports, results and correspondence
Maintaining accurate patient records and following matters through to completion
Processing accounts, Medicare billing and payments
Assisting with WorkCover, insurance and independent medical examination administration
Liaising with referrers, allied health practitioners, insurers and other organisations
Supporting the physician with general practice administration and problem-solving





About you
Previous experience in medical reception, medical secretarial work or specialist rooms
Excellent organisational skills and close attention to detail
Warm, confident and professional communication skills
The ability to work independently, use initiative and manage competing priorities
Strong computer literacy and the ability to learn recent systems
Experience with medical billing and practice-management software
Sound understanding of patient confidentiality and privacy requirements
Reliability, positive judgement and a genuine commitment to patient care
Experience with Helix or comparable medical-practice software would be advantageous, but Helix training can be provided to the right person

About us

Hawthorn Sports Medicine is a specialist medical practice in Richmond.

📌 Experienced Medical Secretary / Medical Receptionist Part Time & Flexible Hawthorn
🏢 Hawthorn Sports Medicine
📍 Hawthorn