Drive meaningful client engagement in a purpose-led national organisation where your work directly supports quality, safety and trust across Australia's industries.
About the Role
As a Client Relations Officer, you'll play a key role in enhancing the NATA client experience by combining stakeholder engagement, data-driven insights and operational support.
Working closely with the Client Engagement Manager, you will help deliver engagement initiatives, strengthen client relationships, and identify opportunities to improve how we support our stakeholders.
This role is ideal for someone who enjoys variety—balancing relationship management, data analysis and coordination in a dynamic environment.
Key Responsibilities
Coordinate and deliver client engagement programs and activities
Build and maintain robust relationships with prospective and existing clients
Analyse engagement and business data to identify trends and improvement opportunities
Provide operational and administrative support to deliver engagement strategy
Collaborate across teams to enhance service delivery and client experience
Contribute to continuous improvement and innovation initiatives
About You
You're a proactive, relationship-driven professional who enjoys working with people, solving problems and using data to improve outcomes.
Qualifications
Tertiary qualification in business, management, science or a related field (or equivalent experience)
Proven ability to effectively plan, and deliver on allocated activities




Demonstrated experience in client management and building effective working relationships with internal and external stakeholders
Strong organisational skills with the ability to plan, prioritise and deliver outcomes
Analytical mindset with confidence interpreting data and identifying insights
Experience using Microsoft Office applications and CRM systems
Excellent interpersonal and communication skills, with the ability to engage across all levels
High attention to detail, professionalism and discretion
A collaborative mindset and commitment to continuous improvement
Experience within accreditation, compliance, regulatory or professional services environments will be highly regarded.
At NATA, we value collaboration, continuous learning and building trusted relationships; these principles guide how we work and support our clients.
Benefits
Be part of a purpose-driven organisation supporting national quality and safety
Flexible hybrid working arrangements to support work–life balance
A collaborative and inclusive team culture
Opportunities to contribute to meaningful, organisation-wide initiatives
Ongoing professional development and career growth
Work that directly impacts client experience and service excellence
How to Apply
Submit your resume and a cover letter outlining your experience and what interests you about this opportunity.
Applications without a cover letter will not be assessed.
For a copy of the full position description, please contact:
Eligibility:Permanent Australian Residency is required
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