If you'refluent in Mandarinand want to combine customer service with leasing administration in a dynamic, brand new student accommodation building in Melbourne CBD this one's for you!
In this fast-paced role based within the property, you'll spend 50% of your time managing our China specific leasing channel and the other 50% supporting our broader leasing efforts.
You'll be a key member of The Switch Leasing Team, ensuring a high standard of service, seamless operations, and consistent communication with both agents and residents.
This is a critical role with strong growth potential, perfect for someone who enjoys admin, customer service, and engaging with international stakeholders.
Key points:
Fluency in Mandarin and English is essential
Solid admin focus and communication skills required
Full time role (38 hours per week), Monday to Friday
8-hour shifts between 11am and 7pm to support the time difference with China
Looking to hire ASAP — don't delay your application!
WHY JOIN THE SWITCH?
Opportunity to earn an annual bonus if the asset performs above targets
Free gym membership & access to free fitness classes
Financial wellbeing benefits through Employment Hero Work
Membership to Sonder (24/7 personal safety, medical and mental health support, all through one app)
Free and confidential wellbeing support via EAP
Superannuation of 12.5%
Work in a brand-new, state-of-the-art student accommodation property in Melbourne CBD
Join a thriving team aligned on clear goals — we work hard and enjoy ourselves
Huge career development and growth opportunities as we expand
ABOUT THE SWITCH
The Switch is reimagining what student living looks like, building vibrant communities where residents can connect, grow, and enjoy an all-inclusive lifestyle.
Located at 198 A'Beckett St in the heart of Melbourne, our 28-storey property opened in February **** and is home to 650 students.
From rooftop terraces to games rooms, theatres, and creative spaces, The Switch is designed to feel like home,



with a twist.
With properties also in Sydney, Adelaide, and Perth, we're part of a national movement of progressive accommodation that blends tech, wellness, culture, and convenience.
JOB RESPONSIBILITIES
China Channel Leasing (approx. 50% of your time)
Manage Chinese education agent relationships via WeChat and email, including responding to enquiries, sharing daily availability updates during peak periods, processing applications, and following up on payments and contracts.
Action booking amendments or cancellations, track performance against targets, support livestreams, assist with tours, and commission reconciliations.
General Leasing (approx. 50% of your time)
Support overall leasing operations including managing inboxes, processing bookings, room moves, and CRM updates.
Lead property tours, coordinate resident check-ins, moderate agent WhatsApp groups, and provide high-quality frontline service and admin support.
SKILLS / EXPERIENCE AND QUALIFICATIONS
Mandarin and English fluency is essential
Prior experience in leasing, customer service or student accommodation preferred but not essential
Must enjoy a mix of administration and frontline interaction
Strong attention to detail and task ownership
Ability to manage multiple priorities in a fast-paced environment
Familiarity with tools such as CRMs, social media, and chat platforms like WeChat and WhatsApp
Excellent written and verbal communication skills in both English and Mandarin
Process-driven with solid organisational skills
Comfortable with technology and digital platforms
Experience working with Gen Z is a plus
ABOUT YOU
Have a positive mindset and a "get it done" attitude
Exhibit flexibility and willingness to learn
Confident communicating in both Mandarin and English
Enjoy working in a multicultural, fast-paced environment
Excited by innovation and open to trying new systems and approaches
Proactive, flexible and open to feedback
Tech-savvy and solution-focused
Applications close Thursday 27th August at 4pm
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📌 Leasing Assistant (Melbourne)
🏢 The Switch
📍 Melbourne