St Vincent's Private Hospital Melbourne – Kew VIC
3mo ago , from St Vincent's Hospital Melbourne
Join an Organisation where we Serve Something Greater; See Something Greater; and Strive for Something Greater!
Looking for a role where you can combine leadership with hands‐on customer service in a dynamic healthcare environment? This exciting opportunity is for you to join our team at St Vincent's Private Hospital Melbourne (SVPHM) as a Customer Services Assistant Team Leader.
This is a
permanent full-time position (38 hours per week)
within the Customer Services team, supporting the day‐to‐day operations of the department and ensuring a high standard of service delivery across the hospital.
In this role, you will support the Customer Service Team Leader by coordinating workflow, assisting with staff rostering, and providing leadership and guidance to Customer Service Officers. You will act as the first point of escalation for operational or staff‐related matters and ensure patients, colleagues, and visitors receive exceptional service both in person and over the phone.
Approximately
60% of your time will be spent performing Customer Service Officer duties
, including admissions processes and responding to enquiries, while the remaining time will focus on
team coordination, operational support, and leadership responsibilities
.
You will be supported by an experienced and collaborative team committed to delivering outstanding service and patient‐centred care.
WHY WORK FOR SVPHM:
Join the
St Vincent's Health Australia Group
, a values‐based organisation operating across VIC, NSW and QLD
Salary packaging available
(increase your take‐home pay)
Access to
discounted gym membership through Fitness Passport
Option to join our




Give4Good workplace giving program
Work‐life balance
, including the option to purchase additional leave
Staff discounts on hospital admissions
to any SVHA Private Hospital
ABOUT YOU:
Previous
hospital clerical or healthcare administration experience
Demonstrated
customer service experience
in a fast‐paced environment
Team leadership or supervisory experience
Experience with
staff rostering and workflow coordination
Understanding of
health fund processes and billing enquiries
Knowledge of
medical terminology
(or relevant certification)
Strong
verbal, written and interpersonal communication skills
Excellent
time management and organisational skills
Ability to work collaboratively within a multidisciplinary team
Proficiency in
Microsoft Office applications
Experience with
patient management systems
(IBA experience desirable)
Commitment to
confidentiality, quality and patient‐centred care
St Vincent's Health Australia is committed to equal employment opportunity, ethical employment practices, and cultural diversity. We also promote a smoke‐free working environment.
ABOUT ST VINCENT'S PRIVATE HOSPITAL MELBOURNE
Our experienced team of clinical professionals, caregivers and support staff are equipped to provide the highest level of therapeutic, medical and surgical services.



We work together to ensure patient safety, well‐being and recovery.
We are a
not‐for‐profit Catholic private hospital
operating across four sites in
Fitzroy, East Melbourne, Kew and Werribee
. Our services are guided by the values of
Compassion, Justice, Integrity and Excellence
.
REQUIREMENTS
Appointment to this role is subject to the completion of the following checks:
National Criminal History Check
Working with Children Check
St Vincent's Health Australia has a duty of care under work health and safety legislation to minimise the risk of transmission of
vaccine‐preventable diseases (VPD)
in healthcare settings. As such, successful applicants will be required to comply with the
SVHA Staff Health Screening Immunisation Policy
, which may include mandatory vaccinations (such as influenza).
SVHA generally requires staff to be
fully vaccinated against COVID‐19
. Please contact us if you would like further information.
HAVE A QUESTION AND WANT TO KNOW MORE?
For a confidential discussion about this opportunity, please contact
Nicholas
at
******
Closing Date:
11 September *******:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, secure, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit or get in contact at ******
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct
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📌 Customer Service Assistant Team Leader (Melbourne)
🏢 St Vincent's Health Australia
📍 Melbourne