Service Coordinator / Account Manager
About Plustel
Plustel is a Sydney-based company delivering Security, Data, Electrical, Communications, Video Conferencing, Audio Visual and I.T. services across Australia and New Zealand.
We coordinate service calls, installations and national rollout projects for a broad range of commercial clients.
Due to continued growth, we are looking for an
experienced Service Coordinator / Account Manager
to join our office team in Seven Hills.
About the Role
This is a hands-on coordination and client-facing role responsible for managing customer requests from initial booking through to completion.
You will work closely with clients, technicians, suppliers and our internal team to coordinate service work, manage active jobs, provide customer updates and ensure work is followed through properly.
We are looking for someone who has previous experience in service coordination, scheduling, account support or a similar role and is comfortable managing multiple jobs and customer requests at the same time.
Key Responsibilities
Manage day-to-day communication with assigned clients and customer accounts
Coordinate service calls, installations and project bookings
Schedule technicians and manage changes to bookings as required
Provide regular job updates to customers and ensure requests are followed through to completion
Answer customer phone calls and respond to emails professionally and promptly
Create, update and manage jobs within our job management system
Liaise with technicians to obtain job notes, photos and completion updates
Review technician updates and communicate outcomes clearly to clients
Liaise with suppliers regarding pricing, stock availability and hardware orders
Arrange couriers and track deliveries
Assist with preparing quotations and invoices
Prepare spreadsheets,



reports and general job documentation
Complete site inductions and assist with safety documentation including SWMS
Assist with national rollout projects and larger customer accounts
Build and maintain strong relationships with clients, technicians and service partners
Skills and Experience
Previous experience in service coordination, scheduling, account management, field service administration or a similar role is required.
We are looking for someone who has:
Strong customer service and account management skills
Experience coordinating technicians, contractors, service calls or field staff
Excellent written communication skills, particularly customer emails
A professional and confident phone manner
Strong organisational skills and attention to detail
The ability to manage multiple active jobs, priorities and customer requests
Confidence working independently and taking ownership of customer requests
Good Microsoft Outlook and Excel skills
Experience using a job management, CRM or scheduling system
Experience using
ServiceM8, Monday.com or similar systems
will be highly regarded.
Experience within
telecommunications, security, electrical, I.T., audio visual, facilities management, construction or another field-service environment
would be an advantage.
What We Offer
Full-time, office-based position
Stable role within a growing national services business
Exposure to a wide range of customers, service work and national projects
Prospect to take ownership of customer accounts
Supportive team environment
Training on Plustel systems, processes and industry-specific requirements
Professional development opportunities
Location
Seven Hills, NSW
This is an
in-person, office-based role
.
Work Authorisation
Applicants must have Australian work authorisation.
#J-*****-Ljbffr

📌 Service Coordinator / Account Manager (Sydney)
🏢 Plustel
📍 Sydney